Friday, April 27, 2012

(Small) Challenge to Alumni Chapters

Collegiate chapters that are successful during recruitment make the guys they are rushing believe that they want to belong to this group of brothers. You may not realize it, but your collegiate chapter has an identity and brand. Whenever they step onto the quad or into the student center they extend the collegiate chapter’s brand and identity.

Alumni chapters can help collegiate chapters extend the Fraternity’s brand and identity. How? Very simply by supporting collegiate brothers to wear their colors.

Alumni chapters should spend at least 10 percent of their annual budget on fraternity wear for their collegiate brothers. Specifically, order polo or t-shirts from the Sigma Exchange and gift them to a collegiate chapter. Collegiate brothers will wear our colors and extend the Fraternity’s brand and identity.

To Alumni chapters – this is a small and simple challenge that does require some effort and energy – but it is an easy way for you to support a collegiate chapter and have a positive impact on that collegiate chapter’s campus. Put your alumni chapter Vice-President and Collegiate Advisor in charge of fulfilling this simple and small challenge and help build our Fraternity’s brand and identity.

Wednesday, April 25, 2012

The Test – Understanding A/B Testing

by Brian Christian
Wired Magazine, May 2012

Want to build a perfect website?
Don’t trust your instincts. Trust the data.
Don’t trust the designers. Trust the audience.

Dan Siroker helps companies discover tiny truth, but his story begins with a lie. It was November 2007 and Barack Obama, then a Democratic candidate for president, was at Google's headquarters in Mountain View, California, to speak. Siroker – who today is CEO of the web-testing firm Optimizely, but then was a product manager on Google's browser team - tried to cut the enormous line by sneaking in a back entrance. "I walked up to the security guard and said, 'I have to get to a meeting in there,'' Siroker recalls. There was no meeting, but his bluff got him in.

At the talk, Obama fielded a facetious question from then-CEO Eric Schmidt: "What is the most efficient way to sort a million 32-bit integers?" Schmidt was having a bit of fun, but before he could move on to a real question, Obama stopped him. "Well, I think the bubble sort would be the wrong way to go:' he said - correctly. Schmidt put his hand to his forehead in disbelief, and the room erupted in raucous applause. Siroker was instantly smitten. "He had me at 'bubble sort,'" he says. Two weeks later he had taken a leave of absence from Google, moved to Chicago, and joined up with Obama's campaign as a digital adviser.

At first he wasn't sure how he could help. But he recalled something else Obama had said to the Googlers: "I am a big believer in reason and facts and evidence and science and feedback - everything that allows you to do what you do. That's what we should be doing in our government." And so Siroker decided he would introduce Obama's campaign to a crucial technique – almost a governing ethos - that Google relies on in developing and refining its products. He showed them how to A/B test.

Over the past decade, the power of A/B testing has become an open secret of high stakes web development. It's now the standard (but seldom advertised) means through which Silicon Valley improves its online products. Using A/B, new ideas can be essentially focus-group tested in real time: Without being told, a fraction of users are diverted to a slightly different version of a given web page and their behavior compared against the mass of users on the standard site. If the new version proves superior - gaining more clicks, longer visits, more purchases - it will displace the original; if the new version is inferior, it's quietly phased out without most users ever seeing it. A/B allows seemingly subjective questions of design-color, layout, image selection, text-to become incontrovertible matters of data-driven social science.

After joining the Obama campaign, Siroker used A/B to rethink the basic elements of the campaign website. The new-media team already knew that their greatest challenge was turning the site's visitors into subscribers – scoring an email address so that a drumbeat of campaign emails might eventually convert them into donors. Their visit would start with a splash page-a luminous turquoise photo of Obama and a bright red "Sign Up" button. But too few people clicked the button. Under Siroker's tutelage, the team approached the problem with a new precision. They broke the page into its component parts and prepared a handful of alternatives for each. For the button, an A/B test of three new word choices-"Learn More," "Join Us Now," and "Sign Up Now" - revealed that "Learn More" garnered 18.6 percent more signups per visitor than the default of "Sign Up." Similarly, a black-and-white photo of the Obama family outperformed the default turquoise image by 13.1 percent. Using both the family image and "Learn More," signups increased by a thundering 40 percent.

Most shocking of all to Obama's team was just how poorly their instincts served them during the test. Almost unanimously, staffers expected that a video of Obama speaking at a rally would handily outperform any still photo. But in fact the video fared 30.3 percent worse than even the turquoise image. Had the team listened to instinct - if it had kept "Sign Up" as the button text and swapped out the photo for the video-the sign-up rate would have slipped to 70 percent of the baseline. ("Assumptions tend to be wrong," as Siroker succinctly puts it.) And without the rigorous data collection and controls of A/B testing, the team might not even have known why their numbers had fallen, chalking it up perhaps to some decline in enthusiasm for the candidate rather than to the inferior site revamp. Instead, when the rate jumped to 140 percent of baseline, the team knew exactly what, and whom, to thank. By the end of the campaign, it was estimated that a full 4 million of the 13 million addresses in the campaign’s email list, and some $75 million in money raised, resulted from Siroker's careful experiments.

A/B TESTING WAS A NEW INSIGHT IN THE REALM OF POLITICS, but its use on the web dates back at least to the turn of the millennium. At Google - whose rise as a Silicon Valley powerhouse has done more than anything else to spread the A/B gospel over the past decade - engineers ran their first A/B test on February 27, 2000. They had often wondered whether the number of results the search engine displayed per page, which then (as now) defaulted to 10, was optimal for users. So they ran an experiment. To 0.1 percent of the search engine's traffic, they presented 20 results per page; another 0.1 percent saw 25 results, and another, 30.

Due to a technical glitch, the experiment was a disaster. The pages viewed by the experimental groups loaded significantly slower than the control did, causing the relevant metrics to tank. But that in itself yielded a critical insight - tenths of a second could make or break user satisfaction in a precisely quantifiable way. Soon Google tweaked its response times and allowed real A/B testing to blossom. In 2011 the company ran more than 7,000 A/B tests on its search algorithm., Netflix, and eBay are also A/B addicts, constantly testing potential site changes on live (and unsuspecting) users.

Today, A/B is ubiquitous, and one of the strange consequences of that ubiquity is that the way we think about the web has become increasingly outdated. We talk about the Google homepage or the Amazon checkout screen, but it's now more accurate to say that you visited a Google homepage, an Amazon checkout screen. What percentage of Google users are getting some kind of "experimental" page or results when they initiate a search? Google employees I spoke with wouldn't give a precise answer - "decent" chuckles Scott Huffman, who oversees testing on Google Search. Use of a technique called multivariate testing, in which myriad A/B tests essentially run simultaneously in as many combinations as possible, means that the percentage of users getting some kind of tweak may well approach 100 percent, making "the Google search experience" a sort of Platonic ideal: never encountered directly but glin1psed only through imperfect derivations and variations.

Still, despite its widening prevalence, the technique is not simple. It takes some fancy technological footwork to divert user traffic and rearrange a site on the fly; segmenting users and taking sense of the results requires deep knowledge of statistics. This is a barrier for any firm that lacks the resources to create and adjudicate its own tests. In 2006 Google released its Website Optimizer, which provided a free tool for anyone who wanted to run A/B tests. But the tool required site designers to create full sets of code for both A and B - meaning that nonprogrammers (marketing, editorial, or product people) couldn't run tests without first taxing their engineers to write multiple versions of everything. Consequently there was a huge delay in getting results as companies waited for the code to be written and go live.

In 2009 this remained a problem in need of a solution. After the Obama campaign ended, Siroker was left amazed at the efficacy of A/B testing but also at the paucity of tools that would make it easily accessible. "The thought of using the tools we used then made me grimace," he says. By the end of the year, Siroker joined forces with another ex-Googler, named Pete Koomen, and they launched a startup with the goal of bringing A/B tools to the corporate masses, dubbing it Optimizely. They signed up their first customer by accident. "Before we even spent much time working on the product," Siroker explains, "I called up one of the guys from the Obama campaign, who had started up a digital marketing firm. I told him what I was up to, and about 20 minutes in, he suddenly said, 'Well, that sounds great. Send me an invoice.' He thought it was a sales call."

The pair had made a sale, but they still didn't have a product. So Siroker and Koomen started coding. Unlike the earlier A/B tools, they designed Optimizely to be usable by nonprogrammers, with a powerful graphical interface that lets clients drag, resize, retype, replace, insert, and delete on the fly. Then it tracks user behavior and delivers results. It's an intuitive platform that offers the A/B experience, previously the sole province of web giants like Google and Amazon, to small and midsize companies-even ones without a hardcore engineering or testing team.

What this means goes way beyond just a nimbler approach to site design. By subjecting all these decisions to the rule of data, A/B tends to shift the whole operating philosophy-even the power structure of companies that adopt it. A/B is revolutionizing the way that firms develop websites and, in the process, rewriting some of the fundamental rules of business.

Here are some of these new principles:

You have to make choices
Choose everything

The online payment platform WePay designed its entire homepage through a testing process. "We did it as a contest," CEO Bill Clerico says. "A few of our engineers built different homepages, and we just put them in rotation." For two months, every user that came to was randomly assigned a homepage, and at the end the numbers made the decision.

In the past, that exercise would have been impossible - and because it was impossible, the design would have emerged in a completely different way. Someone in the company, perhaps Clerico himself, would have wound up choosing a design. But with A/B testing, WePay didn't have to make a decision. After all, if you can test everything, then simply choose all of the above and let the customers sort it out.

For that same reason, A/B increasingly makes meetings irrelevant. Where editors at a news site, for example, might have sat around a table for 15 minutes trying to decide on the best phrasing for an important headline, they can simply run all the proposed headlines and let the testing decide. Consensus, even democracy, has been replaced by pluralism – resolved by data.

The mantra of "choose everything" also becomes a way for companies to test out relationships with other companies - and in so doing becomes a powerful way for them to win new business and take on larger rivals. In 2011 a fund-raising site called GoFundMe was talking with WePay about the possibility of switching to its service from payment giant PayPal. GoFundMe CEO Brad Damphousse was open about his dissatisfaction with PayPal's service; WePay responded, as startups usually do, by claiming that its product solved all the problems that plagued its larger competitor. "Of course we were skeptical and didn't really believe them," Damphousse recalls with a laugh.

But using A/B, WePay could present Damphousse with an irresistible proposition: Give us 10 percent of your traffic and test the results against PayPal in real time. It was an almost entirely risk-free way for the startup to prove itself, and it paid off. After Damphousse saw the data on the first morning, he switched half his traffic by the afternoon-and all of it by the next day.

The person at the top makes the call
Data makes the call

Google insiders, and A/B enthusiasts more generally, have a derisive term to describe a decision making system that fails to put data at its heart: HiPPO - "highest-paid person's opinion. " As Google analytics expert Avinash Kaushik declares, "Most websites suck because HiPPOs create them."

Tech circles are rife with stories of the clueless boss who almost killed a project because of a "mere opinion." In Amazon's early days, developer Greg Linden came up with the idea of giving personalized "impulse buy" recommendations to customers as they checked out, based on what was in their shopping cart. He made a demo for the new feature but was shot down. Linden bristled at the thought that the idea might not even be tested. "I was told I was forbidden to work on this any further. It should have stopped there."

Instead Linden worked up an A/B test. It showed that Amazon stood to gain so much revenue from the feature that all arguments against it were instantly rendered null by the data. "I do know that in some organizations, challenging an SVP would be a fatal mistake, right or wrong," Linden wrote in a blog post on the subject. But once he'd done an objective test, putting the idea in front of real customers, the higher-ups had to bend. Amazon's culture wouldn't allow otherwise.

Siroker recalls similar shifts during his time with the Obama campaign. "It started as a pretty political environment-where, as you can imagine, HiPPO syndrome reigned supreme. And I think over time people started to see the value in taking a step back and saying, 'Well, here's three things we should try. Let's run an experiment and see what works. We don't know.'"

This was the culture that he had come from at Google, what you might call a democracy of data. "Very early in Google's inception," Siroker explains, "if an engineer had an idea and had the data to back it up, it didn't matter that they weren't the VP of some business unit. They could make a case. And that's the culture that Google believed in from the beginning." Once adopted, that approach will beat the HiPPOs every time, he says. "A/B will empower a whole class of businesses to say, 'We want to do it the way Google does it. We want to do it the way Amazon does it.'"

Says WePay's Bill Clerico: "On Facebook, under the heading of Religious Views, my profile says: 'In God we trust. All others, bring data.'"

The risk is making a huge mistake
The risk is making only tiny improvements

One consequence of this data-driven revolution is that the whole attitude toward writing software, or even imagining it, becomes subtly constrained. A number of developers told me that A/B has probably reduced the number of big, dramatic changes to their products. They now think of wholesale revisions as simply too risky - instead, they want to break every idea up into smaller pieces, with each piece tested and then gradually, tentatively phased into the traffic.

But this approach, and the mindset that comes with it, has its own dangers. Companies may protect themselves against major gaffes but risk a kind of plodding incrementalism. They may find themselves chasing "local maxima" - places where the A/B tests might create the best possible outcome within narrow constraints - instead of pursuing real breakthroughs. Google's Scott Huffman cites this as one of the greatest dangers of a testing-oriented mentality: "One thing we spend a lot of time talking about is how we can guard against incrementalism when bigger changes are needed. It's tough, because these testing tools can really motivate the engineering team, but they also can wind up giving them huge incentives to try only small changes. We do want those little improvements, but we also want the jumps outside the box." Paraphrasing a famous Henry Ford maxim - "If I'd asked my customers what they wanted, they'd have said a faster horse" – Huffman adds, "If you rely too much on the data, you never branch out. You just keep making better buggy whips."

Experience teaches us lessens
Data can make the very idea of lessons obsolete

The single biggest evolution in A/B testing over its history is not how pervasive it has become but rather how fast it has become. In the early '00s, test results were typically delayed 24 hours: You ran a test today, saw the results tomorrow, and learned something-a principle, a rule of thumb to apply to future designs. This might explain why testing began in marketing teams before it moved to product teams: Ads generally stick around over many days and weeks, making them amenable to revision at that pace. But for many web businesses, the product is too dynamic to sit still for that long.

That's all different today. "Ten years ago you did not have data. Five years ago the best reporting tools were a day behind," says Yulie Kim, VP of product at the furniture etailer One Kings Lane. "But we're in a world now where you can't wait a whole day to get your data." Kim's boss, CEO Doug Mack, says the speed of the feedback has become integral to the operation: "Big data is not enough. It has to be real-time data that we can act on during the course of the day. This has been a huge boon for the growth of our business."

The difference with live testing is not just that there is no time to learn and apply lessons. It's more radical than that: There are no clear lessons to learn, no rules to extract.

At the gaming network IGN, for example, executives found that crisp, clear prose was outperforming hyped-up buzzwords (like free and exclusive) on certain parts of the homepage. But in previous years, the opposite had been true. Why? They talked and talked about it, but no one could figure it out. Soon they realized that it simply didn't matter. A/B would guide them at ground level, so there was no need to worry about why users behaved in one way or another.

Similarly, One Kings Lane has a business model that involves swapping out inventory every day, and Optimizely's A/B tool plays a big role in the on-the-fly improvement that happens within each of these "flash sales." Why do people like the ottoman better if it appears to the left of the throw rug than if it appears to the right? There's no time to ask the question, and no reason to answer it. After all, what does it matter if you can get the right result? Keep testing, keep reacting, and save your philosophizing for the off-hours.

IF YOU FIND THAT LAST implication to be somewhat troubling, you're not alone. Even if we accept that testing is useful in learning how to run a business, it's hard to take the next step and accept that we won't learn how to run our businesses at all. Indeed, as A/B becomes more widespread, we might not even know what choices the tests are making: One of the burgeoning trends in A/B is to automate the whole process of adjudicating the test, so that the software, when it finds statistical significance, simply diverts all traffic to the better-performing option-no human oversight necessary.

On a more fundamental level, the culture of A/B cuts against our common-sense ideas about how innovation happens. Startups, we imagine, largely succeed or fail by long-term strategic decisions that are impossible to test with such precision. Likewise, it's hard to imagine a midsize company A/B-ing its way out of obscurity to become a billion-dollar titan. Even among the tech giants, it seems like the most important decisions are immune to focus-grouping, let alone A/B testing.

Yes, Google has built its empire by listening to data, but we reserve our awe for the sort of vision that Steve Jobs brought to Apple, and we nod along at the famous answer he gave when asked how much market testing he did for the iPad: "None," he said, echoing Henry Ford. "It's not the consumers' job to know what they want." And in fact, it's impossible to imagine how to arrive at something like the original Macintosh, with its lack of expansion slots and its impregnable chassis, entirely through evolutionary tweaks. How could the no-slots version possibly have won over the slots version? How could a one-button mouse edge out a two-button mouse? Yet somehow a number of ostensibly negative features, when combined in a precise way, result in something serene, elegant, and Zen.

It's a false dichotomy, of course, to pose vision against data, lofty genius against head-down experimentation, as if companies are forced to choose between the two. Every firm ought to test the small stuff, at least; and no firm should (or does) use A/B for everything. Google doesn't test things at random but relies on intuition and, yes, vision to narrow down the infinite number of possible changes to a finite group of testable candidates.

But it's also true that the A/B culture, in part by shaming its HiPPOs into submission, can sometimes lead companies down dead-end paths. Testing allows you to constantly react to user preferences, but that doesn't necessarily make you agile; 10,000 ongoing tweaks don't add up to a fundamental change of direction when one is needed. Almost every successful company has to radically alter course at some point, and often such double-down decisions can't be made in degrees or with a soft launch. And just as a testing culture can make it hard to address the big problems, it can also make it hard to stop sweating the small stuff. "I had a recent debate over whether a border should be three, four, or five pixels wide, and was asked to prove my case," wrote ex-Google designer Douglas Bowman on his blog the day he left the company: "I can't operate in an environment-like that."

THE ELEGANT MINIMALISM of Apple's design has trickled out into the world beyond technology. So it's fair to ask: Could the scientific rigor of Google's A/B ethos start making waves outside the web? Is it possible to A/B the offline world? With the rise of big data, some major retailers are embracing the experimental method. Chains will test out store floor plans in a few locations and then implement them nationwide if they boost revenues. Some retail software packages will oversee the rollout of individual products, putting them on a few shelves throughout the system and tracking their sales.

But the constraints of physical reality make it hard to experiment nearly as often, or to control one's experiments so that the outcomes aren't maddeningly ambiguous - biased, perhaps, by location factors or weather or some other unknown (and unknowable) variable. Faced with those ambiguities, the HiPPOs can still have their say without fear of contradiction. Only in the digital realm is it possible to be two different things at the exact same place and time and thereby to generate data that upends the whole nature of institutional authority.

Many web workers, having tasted of the A/B apple, can no longer imagine operating in any other environment. Indeed, they begin to look with pity on the offline world, a terrifying place where each of us possesses only one life to live rather than two (or more) in parallel. "There's this grilled cheese place down the street," says Jim Kingsbury, marketing VP at One Kings Lane. "They can't test anything. Should they price the sandwich at $6 or $6.50? What should be at the top of the menu? Those are purely intuitive choices that they have to make." At one Silicon Valley office, I overheard an employee complain that dating can't be A/B tested; an online profile can, to be sure, but once you're in a relationship with a specific person, 100 percent of the "traffic" is on the line with every decision.

The testable web is so much safer. No choices are hard, and no introspection is necessary. Why is B better than A? Who can say? At the end of the workday: we can only shrug: We went with B. We don't know why. It just works.

Brian Christian ( is author of The Most Human Human: What Artificial Intelligence Teaches Us About Being Alive

Monday, April 23, 2012

2012 Scholarships

AARP Foundation Women’s Scholarship Program
For women 40+ seeking new job skills, training and educational opportunities to support themselves.

Academic Competitiveness Grant
For first-year and second-year college students who graduated from high school.

Actuarial Diversity Scholarship
For minority students pursuing a degree that may lead to a career in the actuarial profession.

Alash Kuruvilla Memorial Scholarship Fund
For students who demonstrate excellence in leadership, diversity, integrity and academia.

American Copy Editors Society Scholarship
Available to junior, senior and graduate students who will take full-time copy editing jobs or internships.

AORN Foundation Scholarship
For students studying to be nurses and perioperative nurses pursuing undergrad and grad degrees.

Automotive Hall of Fame Scholarship
For students who indicate a sincere interest in an automotive related career.

AWG Minority Scholarship For Women
Encourages young minority women to pursue an education and later a career in the geosciences.

AXA Achievements Scholarship
Provides more than $600K in annual scholarships to 52 students – one from each state.

Beacon Partners Healthcare IT Scholarships
Awarded to a student pursuing an undergraduate or graduate degree in the IT Healthcare field.

Best Buy Scholarship
For students in grades 9-12 who plan to enter a full-time undergraduate program upon high school graduation.

Burger King Scholars Program
For high school seniors who have part-time jobs and excel academically in school.

CIA Undergraduate Scholarship Program
Developed to assist minority and disabled students, but open to all who meet the requirements.

Coca-Cola Scholars Program
Four-year achievement-based scholarships given to 250 high school seniors each year.

Davidson Fellows Scholarship
Recognizes and awards the extraordinary who excel in math, science, and technology.

Davis-Putter Scholarship Fund
Need-based scholarships for college students are part of the progressive movement in their community.

Dell Scholars Program
For students who demonstrate a desire and ability to overcome barriers and achieve their goals.

Development Fund For Black Students in Science and Technology
For students studying science or technology at Historically Black Colleges and Universities (HBCUs).

Discovery Scholarship
Annual scholarship for high school juniors to support continued education and training beyond high school.

Ed Bradley/ Ken Kashiwahara Scholarships
Open to full-time students who are pursuing careers in radio and television news.

EMPOWER Scholarship Award
Designed to increase diversity in the medical rehabilitation field by awarding students of color.

ESA Foundation Computer and Video Game Scholarship Program
For minority and female students majoring in a field related to computer and video game arts.

Fulbright Scholar Program
Sends faculty and professionals abroad each year to lecture and conduct research.

Future Engineers Scholarship Program
For students pursuing a career in engineering who shows outstanding academic performance.

Gates Millenium Scholarship
Funded by the Bill & Melinda Gates Foundation; established to help low income minority students.

Go On Girl Book Club Scholarship
Supports authors of the Black African Diaspora.

Google Anita Borg Scholarship
For women who excel in computing and technology, and are active role models and leaders.

Hallie Q. Brown Scholarship
For African American women who have a minimum C average, and can demonstrate financial need.

HBCU Study Abroad Scholarship
Provides travel opportunities for students of color who are traditionally under-represented in such programs

Jacob K. Javits Fellowship Program
Provides fellowships to students who excel in the arts, humanities, and social sciences.

Javits-Frasier Teacher Scholarship Fund
To increase diverse students’ access to talent development opportunities through teacher training.

Jeannette Rankin Women’s Scholarship Fund
For low-income women who have a vision of how their education will benefit themselves and their community.

Joe Francis Haircare Scholarship
For cosmetology and barber school students who can demonstrate a financial need.

KFC Colonel’s Scholars Program
For college-bound students who can demonstrate financial need, and have a GPA of at least 2.75.

Lincoln Forum Scholarship Essay Contest
A writing contest pertaining to the life and times of Abraham Lincoln and the Civil War era.

McKesson Pharmacy Scholarship
Designed to assist pharmacy students who plan to continue their education.

National Achievement Scholarship
Established in 1964 to provide recognition for outstanding African American high school students.

National Black Police Association Scholarships
For students pursuing careers in law enforcement, criminal justice, and other related areas.

National Institute of Health (NIH) Undergraduate Scholarship
For students from disadvantaged backgrounds who are pursuing science and health-related research.

National SMART Grant

Available to full-time students who are majoring in science, math, technology, engineering, and more.

PMI Educational Foundation Scholarships
Established for students in the field of project management or a project management related field.

Ron Brown Scholar Program
Seeks to identify African American high school seniors who will make significant contributions to society.

Ronald Reagan College Leaders Scholarship
Seeks to recognize outstanding young people who are promoting American values on college campuses.

Siemen Competition
Competition for individual or team research projects in science, mathematics, engineering, and technology.

Thurgood Marshall College Fund Scholarships
For first-generation students majoring in business, finance, science, engineering, and more.

Tri-Delta Scholarships
For students who excel in chapter and campus involvement,community service, academics, and more.

Tylenol Scholarship
For students pursuing a career in health care who can demonstrate leadership and academic qualities.

United Negro College Fund Scholarships
Administers 400 different scholarship programs so low-income families can afford college, tuition, and books.

U.S. Bank Internet Scholarship
For high school seniors planning to enroll or college freshmen, sophomores, and juniors already enrolled.

USDA/1890 National Scholars Program
For students seeking a Bachelor’s degree in agriculture, food, or natural resource sciences and related majors.

Vanguard Minority Scholarship Program
Provides merit-based scholarships to minority students studying business, finance, economics, and more.

William B. Ruggles Right To Work Journalism Scholarship
Available to undergraduate and graduate students who are majoring in journalism or a related field.

Writer’s Digest Annual Short Story Competition
Contest for writers who can compose the best fictional short story, written in 1,500 words or less.

Xerox Technical Minority Scholarship
For academic high-achievers in science, engineering, and information tech.

Thursday, April 19, 2012

How to Negotiate

by David Boies

You need to know what you would like to achieve and what you would accept as your last alternative-that is, what would you prefer to have as opposed to not getting any deal. The result of the negotiation will almost always be somewhere in between those two points. One of the things you try to find out first is whether the other side is in the same range or not. If it's not, you can't get a deal. You don't want to posture. You want to maintain your credibility. When you tell the other side that the settlement has to be at a particular level, you want them to believe you. Don't give false expectations that make the other side think you are prepared to settle at a lower level than you really are. That can cause them to dig in and not negotiate a deal you both would accept. Don't stake out a position that's so high they conclude that's your walk-away point and everything ends right there.

Be patient. In lots of negotiations, you have to move slowly. Otherwise, you give a false impression that you are too anxious for a settlement. That can lead the other side to take a position that prevents a successful completion. You want to make reasonable arguments. You want to try to persuade the other side of the merits of your point of view. Those things can help on the margins. But my experience has been that people go into large, important negotiations with a point of view that is not likely to change materially. They have thought about this just like you. They aren't going to say, "Oh, that's a great argument. I give up." At least, that's never happened to me.

 • David Boies is chairman of the law firm Boies, Schiller & Flexner and represented Al Gore in Bush v. Gore. As told to Devin Leonard, April, 2012

Wednesday, April 11, 2012

Outside the Wall

All alone, or in two's,
The ones who really love you
Walk up and down outside the wall.
Some hand in hand
And some gathered together in bands.
The bleeding hearts and artists
Make their stand.

And when they've given you their all
Some stagger and fall, after all it's not easy
Banging your heart against some mad bugger's wall.

Isn't this where....

Monday, April 09, 2012

Accountability, Transparency & Fraud Prevention in Nonprofit Organizations

In the last few years, the public, the press, donors, volunteers and supporters are more observant and aware of the actions of nonprofits than ever before. There are a number of proactive steps that nonprofit organizations should take to accommodate the changes in expectations and ensure that they are using best practices as stewards.


Simply defined, accountability means that the resources of a nonprofit do not belong to the organization, but instead to the community it serves. This means nonprofit organizations should seek to be open and accountable for decisions and resource allocations.

Nonprofits should make sure that they have up-to-date conflict of interest policies for both the senior management team and executive board. Policies should be reviewed annually with everyone in the organization reading and agreeing to adhere to the policies.

Have an annual outside audit, not just a review. For many nonprofits, an annual outside audit is a cost issue. However, nonprofit academic literature is full of organizations that tried to avoid a $2,000 audit expense and ended up with $30,000 in internal theft. If there has been fraud, theft or other malfeasance, an audit is more likely to find it. One of the benefits of a higher degree of accountability demands is that donors are more willing to help pay for a full audit to maintain accountability.

Have a strategic plan, and encourage input from the community during the planning process. A strategic plan may seem at first glance to have no place in a checklist of ways to improve accountability or transparency. However, planning is not only good stewardship; it also lets everyone know where the organization is going. Having a plan is a public form of accountability. Goals are set and organizations are expected to achieve them, or explain why they didn’t.

Nonprofits should emphasize the value of their mission and discuss trends in businesslike terms. Nonprofits are passionate about their mission and feel that if they talk about it long and passionately enough, other people will join the cause. Sometimes that works. But in the current environment, nonprofit organizations must be both passionate advocates and responsible managers.

Clear and concise financial reports are the best tools to demonstrate impact to the community. It doesn’t do much good to create a financial report if people can’t understand how to read them. It is a good idea to set up a one hour overview followed by a series of short sessions at three or four executive board meetings that lead up to the budget discussion and adoption meeting. By reporting in this manner, the board can see how the organization is making progress and adopt change if necessary.

Nonprofits should develop mandatory document retention and periodic document destruction policies. Nonprofits should consult their CPA and trade association before establishing a policy to ensure any and all applicable laws are being met.

External Transparency

Every year, post 990 and 990T (if necessary) forms on the web site. By posting the 990 online, nonprofits are demonstrating an openness and forthright within the management.

Post an annual strategic plan on the web site that notes the status of each goal, and what accomplishments are the most significant. Putting a regular plan update on the web increases an organization’s visibility and transparency, and holds the organization accountable for reaching expectations.

Post the date, time and location of board meetings on the web site.


Good stewardship demands good management. This includes avoiding as many bad things as possible. Fraud prevention, accountability efforts, and transparency are a part of this category. By attending to these issues, nonprofits, their boards and management team can help ensure that the organization will be viewed well within the community, and will not suffer the potentially damaging results of fraud or an investigation by outside investigators. We live in a cynical world, so nonprofits should do their best to combat that cynicism by being open, accountable and prudent.

Reprinted 2007 Kintera, Inc.

Market Philosopher

Michael Sandel doesn't look like the sort of person who could hold a boisterous audience in thrall. And yet his every lecture packs Harvard's capacious Sanders Theatre to the limits of the fire code. His Harvard course titled "Justice" is the most popular in living memory, and a book and video of the same name have become international best-sellers.

There's a reason for the popularity - Sandel uses concrete situations, Socratic-style, to explore knotty philosophical questions. Was it fair for the rich to be allowed to buy their way out of military service during the Ciil War? If not, then how should we think about the all-volunteer army? Would it be fair for universities to auction off a number of places to the highest bidder? What if all the money west to extra scholarships for the poor?

Questions like these have led to Sandel's latest book, What Money Can't Buy. Yes, he notes, we all agree that money shouldn't buy some things, such as human beings. But, stangely, a spirit of "market triumphalism" has survived the financial crisis. Surrogate wombs, prison-cell upgrades, citizenship, police protection, imported kidneys, the right to kill endangered species, the right to pollute, the right to drive in the car-pool lane - all are available on terms dictated by markets, and by markets alone. "Do we want a society where everything is up for sale?," Sandel asks. "Or are there certain moral and civic goods that markets do not honor and money cannot buy?"

In America, the answer too often is: Forgot to ask.

- commentary by Cullen Murphy

Thursday, April 05, 2012

Switch: How to Change Things When Change Is Hard

Switch is a compelling, story-driven narrative the Heaths use to bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can engage our emotions and reason to create real change.

The book is arranged around an analogy that illustrates the crux of emotional intelligence: when making a decision we are typically torn between our rational, logical reasons and our emotional, intuitive feelings. Chip and Dan ask us to imagine an Elephant and its Rider (the mahout). The Rider represents the rational and logical. Tell the Rider what to do, provide a good argument and the Rider will do it. The Elephant, on the other hand, represents our emotions, our gut response. If the Rider can direct the Elephant down a well-prepared path then there is a good chance for change. Otherwise, the massive elephant is bound to win.

"For things to change, somebody somewhere has to start acting differently. Maybe it's you, maybe it's your team. Picture the person (or people). Each has an emotional Elephant side and a rational Rider side. You've got to reach both. And you've also got to clear the way for them to succeed." By now, the Heaths have explained how others have directed the Rider, motivated the Elephant, and shaped the Path. They conclude their book with a Q&A section during which they advise how to resolve twelve problems that people most often encounter as they fight for change. They suggest, and I agree, that this advice "won't make sense to anybody who hasn't read the book." The same can probably be said about much of what I have shared in this review.

Although, in my opinion, this is one of the most important business books published during the last several years, no commentary such as mine can do full justice to it. It simply must be read and read carefully, preferably then re-read carefully. Otherwise, it makes no sense to visit to obtain additional information and assistance.

Tuesday, April 03, 2012

Ten Ways to Help a Dying Chapter

1 – Plan something that the brotherhood will look forward to. If your chapter doesn’t have something to look forward to, it will become stagnant and your brothers will become complacent.

2 – Realize that the best way to improve is by getting a little better each day. In order to start, you have to step up as a leader and show the way. You say that meetings are a waste of time. Go over the agenda and determine how to par it down and keep the meeting on track. Remind brothers that the meeting agenda will help focus their time towards productive goals. I promise brothers will see your example, and they will end up helping. Someone has to take the lead though.

3 – Eliminate all the crap the brothers hates and spend your time and effort focusing on the stuff the brothers likes.

4 – Cut the dead wood. If you have brothers who are dragging the Fraternity down for whatever reason, have a heart to heart talk about whether they really want to be a brother. If they can’t meet expectations, get rid of them fast.

5 – Have a fundraiser. I have written a bunch of articles on fraternity fundraisers. I suggest having a raffle for a quick and easy cash infusion for your chapter.

6 – Make it a point to hang out together. Strong brothers eat together , study together and work out together. By the sounds of your situation, that isn’t happening in your chapter.

7 – Make your meeting worth coming to. I’d bet a buck that your meetings are either information sessions or bitch sessions. Both aren’t very productive ways for brothers to spend their time. I’d probably skip them too. Eliminate unnecessary meetings that only serve as a time suck.

8 – Reach out to alumni for advice. This is done by calling them on the phone and asking direct questions. If you can form relationships with a few alumni, more and more will start showing interest in the chapter. Also, don’t neglect alumni from other chapters that might be in your local area. They can help as well.

9 – Talk openly with your Greek Life Director and Regional Officers on how to improve the Fraternity. Both have a vested interest in your success.

10 - Finally, read, research, and realize that you are not alone. Many brothers have walked in your shoes and can give you insight on how to motivate, inspire, and develop leadership based on brotherhood in your chapter. Share your thoughts, frustrations, accomplishments with your other motivated brothers. If you follow some of these steps, you will save your chapter.

This list first appeared in by Patrick Daley