To ensure you are properly handling healthy criticism, you can do a few things. You have to remain above gossiping. If the president gossips; it will become infectious in the chapter. Take the high road and be above it. That is what leaders do. Be sure to understand the reason behind the criticism. This can be a useful leadership tool for a president. Does the membership have valid concerns? Can they be used as a reason to plan a retreat? Does the chapter need to reevaluate its priorities? There is a chance you can gain useful insight from complaints and use it to improve the morale in your chapter.
“The Chapter President –Preparing Sorority and Fraternity Leaders for the Unexpected”
by Patrick Daley